They are used to make your portrait. Nothing else.
People send me pictures of their whole lives — children, kitchens, holidays, the last good afternoon. Here is exactly what happens to them, in the plainest words I can manage.
One person. Me.
Your photographs are seen by me, the person making your portrait. Not by a team, not by a moderation queue, not by anyone else. The printing company receives only the finished portrait — a single image file — and never your originals.
Never without your written yes.
I will never show your photographs, or the portrait made from them, to anyone without your written permission. There is no checkbox that quietly grants it and no small print that assumes it: silence is never taken as consent.
If I would ever like to show your portrait as an example of the work, I will write and ask you by name — an email you are completely free to ignore. Nothing changes if you say no, and nothing changes if you say nothing at all.
Behind a private link, out of the search engines.
Your portrait’s page sits at a private address that cannot be guessed. It is linked from nowhere, it is not in our sitemap, and the pages that carry your photographs tell search engines to stay out — so nothing of yours turns up in a search for your name or your pet’s.
The pictures themselves are not served from a public folder: each one is fetched through a signed link that expires on its own. There is no directory to browse and nothing to stumble into.
Ninety days after your canvas arrives, and then they are gone.
Your original photographs are deleted ninety days after your portrait is delivered — automatically, without you having to ask. Ask sooner and I delete them sooner, the same day if you like.
The finished portrait itself I keep on file, so that a second print stays possible if you ever want one for another room, or for someone else who loved them. Tell me to delete that too and I will — after which it cannot be reprinted, by me or by anyone.
Copies inside the backups are overwritten on a rolling cycle of up to thirty days and are used for nothing except recovering from a failure.
That they are yours to send.
Only that the photographs are yours to send, and that anyone recognisable in them is content to be there — including a parent’s or guardian’s consent where a child appears. It is the one thing I cannot check from here.
Write to me and it is done by hand.
Email support@petstorymosaic.com and I will delete your photographs myself, and confirm when it is done. This is a person doing it, not a self-service button — I am telling you what actually happens rather than promising something that does not exist yet.
The formal version of all of this lives in the terms and the privacy page. This page and those pages say the same thing; this one just says it the way I would say it to you.
— Eugene